FAQ's

Before you contact us with a query, please read through the common questions people ask us.

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What to Expect

What age group is Castle Park Live targeted at?

We’ve created Castle Park Live with the lofty ambitions of having an event that can be enjoyed by all ages!

The daytime is all about the families; our interactive workshops and shows are designed to inspire the kids to be social, creative and filled with wonder.

The evening and night is when the adults can let their hair down; with 5 fantastic bands, a fully loaded bar and loads of delicious food – we hope it is a night to remember.

What time does the event start?

The family entertainment begins at 12pm and finished around 4:30pm

What time does the music start?

The first band will start around 4pm and the music finish at 10:00pm

Will strobe lighting be used at the festival?

Yes, we will have some strobe lighting

Who’s on the line-up?

Details of the bands are can be found at https://castleparklive.co.uk/music/

Facilities

How can I get help to find lost property?

Any lost property should be reported to the welfare area. We will take your contact details and a description of the item(s) and contact you if/when they turn up.

I have a disability. How accessible is the festival site?

Castle Park is completely accessible for everyone, regardless of disability. There are blue badge parking spaces on Frodsham Main street, close to the festival site

Food & Drink

What food will be available at the festival?

See our (food) page for details of the amazing food options we have available.

I’m veggie/vegan – will I have any eating options?

Yes! Some, but not all, of our vendors will have vegetarian and vegan options available.

Money

What’s included in the Ticket Price?

All of our entertainment is included in the ticket price. You will not have to pay for any of our workshops; activities or stage shows. Fairground rides and Helter Skelter will be charged at £2.00; the glitter stall and food & drink will be individually priced.

Will I need to bring any money?

Only for the fairground rides and helter skelter.

Can I pay for food & drinks with my bank card?

Yes – we encourage payments to be made via card-payment. All food/drink vendors and non-food traders can accept card payments. The less cash we have on-site, the better and safer for everyone

Tickets

Will my festival ticket be mailed out in advance?

No. You will instead receive an eTicket which will need to be shown on entry to the festival.

Can I get a refund for my ticket if I can’t make it?

All tickets (and other rewards and products) are non-refundable.

Travel

Where is the festival held?

Castle Park in Frodsham, Cheshire.

If you are arriving by car their is parking available at Frodsham Train station and Frodsham Community Centre. Check out our TRAVEL page for further details.

How do I get to and from the festival?

Visit the TRAVEL page, which has all the info you need.

What’s the nearest train station to the festival?

The nearest train station is FRODSHAM, just a short 5 minute walk away.

Do I need to print out my tickets?

You can print your tickets if you would like to, but as e-tickets you can bring them on your mobile, or tablet. All we will need is to scan the code on the tickets.

Will I be able to leave the festival and then re-enter?

Yes, so long as you keep your security wristband on you will be able to re-enter the event.

Can I bring glass to the event?

No glasses, crockery or knives of any sort are allowed into the event. This is for the safety and security of everyone. To ensure people have a safe fun event our security teams will conduct a bag search on entry.

Can I bring my dog?

Unfortunately, dogs are not invited to the party unless they are official assistance dogs. Please find a friendly buddy or neighbour to pamper your pooch while you’re away.

Can I bring my own food?

By all means bring your own food along, hopefully we will have a sunny day and you will be able to enjoy a picnic in the park alongside the entertainment. If you are planning on bringing soft drinks, they must be in unopened non-glass containers.

Can I BBQ?

No; by all means bring along a picnic but strictly no bbq’s.

Can I bring my own alcohol?

I’m afraid not! Due to licensing restrictions, only alcohol purchased within the event can be consumed on site.